Monica Mira Bordoloi
Hi! I'm an Experience Researcher, Strategist and Service Designer based in Chicago and Austin, TX, with roots all across the globe. I believe the best technology amplifies our humanity and I'm especially excited about bridging physical and digital experiences that promote equity, support connection, and enables the planet and its people to thrive.
I draw from an interdisciplinary background and specialize in the practices of User Research and Service Design because of the immense impact that deeply understanding human needs, behaviors, motivations, problems, and goals has on catalyzing positive change at individual, organizational, and societal levels. I find the journey of Design Research to be a creative, pragmatic, ever-enlightening adventure that allows us to see and experience the world as new again and again. I pair this with the proactive practice of Service Design to better equip me to collaborate on understanding and questioning systems, its actors, their journeys, and the many meaning-making artifacts in-between to consider complex relationships, uncover root causes, and intentionally create better futures for everyone involved.
Throughout my 10+ years of poking my way around, I have observed how thousands of human beings— in the field, face-to-face, and online— engage with experiences that solves or exacerbates human problems, and it never ceases to fascinate me. In a given eight-hour period I have worked with children, the elderly, the hearing, visually and cognitively impaired, creative professionals, healthcare practitioners, people with learning disabilities, people experiencing homelessness, business owners, corporate executives, and celebrities. I have always worked close to users (people!)— it is where I get my inspiration, insights and energy. For more on what I’ve been up to, here's my resume.
“The surest way to provoke the imagination…is to seek out environments you have no experience with…Novel experiences are so effective at unleashing the imagination because they force the perceptual system out of categorization, the tendency of the brain to take shortcuts.”